Can't Find an Answer?

Has your question not been answered? Please don’t hesitate to get in touch with us to find out how we can help you.

Contact us by phone, email or social via any of our social media platforms.

Phone: +1 833 TECH 007

Email: info@thetechbycaseyard.com

General Questions

An electronic device not switching on can be the result of many things. Most commonly there is a fault with the mainboard or the battery. We can diagnose a range of issues and replace only what's needed to be.
Many touchscreens won't work if the device has been a victim to a heavy fall or if the device has previously been 'repaired' and a genuine screen wasn't used in the replacement. All our replacement parts come with a 6 month warranty.
That was a bit silly, wasn't it? Some believe putting the device in a bag of rice will solve all your problems. But this isn't true and sometimes the damage has already been done.

How does this work?

Many touchscreens won't work if the device has been a victim to a heavy fall or if the device has previously been 'repaired' and a genuine screen wasn't used in the replacement. All our replacement parts come with a 6 month warranty.
If we can't fix your device we will get in touch with you to discuss your options. We can either offer you a replacement device for a cost, or we can return the device to you and refund your service charge.
Every device that leaves our store comes with a €1,000 minimum insurance cover, so rest assured you won't be out of pocket if the worst happens. We also recommend insuring the mail to the value of your phone when you send it in for repairs.